To place an order, click the "Add to cart" button on the product page, then follow the easy step-by-step checkout guide: review your cart, enter shipping details, choose a shipping method, provide payment information, and confirm your order. You’ll receive an order confirmation email once your purchase is complete.

If you’re unable to order through the website or don’t see your preferred payment method, email us at blueskycashmere.store@gmail.com and we’ll be happy to help.

We accept all major credit cards (Visa, Mastercard, American Express, Discover). PayPal and local payment options will be added soon.

Yes. We use industry-standard security measures to protect your payment all checkout pages are encrypted with SSL/TLS, payments are processed by secure, PCI DSS–compliant payment providers. We also maintain regular security reviews and best-practice controls to safeguard your information.

Enter your promo code or gift card code at checkout — either in your cart or during the checkout process — and the discount or gift card balance will be applied to your order before payment.

You’ll receive an order confirmation email immediately after your purchase (this serves as your receipt). A second email with tracking details will be sent once your order has shipped.

We ship internationally via SF Express with standard transit times. If you need expedited delivery or your location isn’t available at checkout, please contact us at blueskycashmere.store@gmail.com to discuss alternative shipping options.

We offer free international shipping on orders over $149. For orders under $149, shipping is $25 to the United States and $15 to the rest of the world.

Our factory ships orders the next business day. Our shipping provider estimates 8–10 days for delivery to the United States and 6–8 days for the rest of the world. These are estimates and may vary due to carrier delays or other third‑party factors.

You will receive a follow-up email once your order has shipped that includes the tracking number and carrier information to track your shipment.

Yes — we ship internationally. Note: due to recent 2025 changes to U.S. import rules that ended the $800 de minimis exemption, U.S. customers may owe duties and taxes on all international e‑commerce shipments (carriers typically collect these at customs or delivery). Duties, taxes and customs processes vary by country, so please check your local customs rules.

If your package is lost or delayed, the carrier is responsible — please contact the carrier to file a claim. If the garment appears damaged, contact us with photos and order details so we can review replacement options.

Please refer to our Returns & Exchanges page for full details and instructions.

To start a return or exchange, please contact us at Blueskycashmere.store@gmail.com.

Customers pay return/exchange shipping; we cover shipping only if the garment is damaged, faulty, or we sent the wrong item.

You will receive a follow-up email once your order has shipped that includes the tracking number and carrier information to track your shipment.

No — final-sale items cannot be returned or exchanged.

You can find size charts above the "Add to cart" button on each product page. If a size chart is missing or you need help with measurements, please contact us at Blueskycashmere.store@gmail.com.

Some items run loose and others are more fitted. Check the "Details" section on each product page for fit guidance, and refer to the product photos to see how the garment is styled on models.

Each product’s fiber content and origin are listed in the product “Details” section, which also includes technical info such as Yarn Nm, gauge, etc.

Washing care instructions are listed in the “Details” section below each product. We recommend hand washing all garments.

For more detailed cashmere care information, please refer to our Cashmere Care page.

If a product is out of stock, contact us at Blueskycashmere.store@gmail.com for information on restocks or pre-orders.

We work directly with herders who raise cashmere goats in ethical, low‑impact environments, prioritizing animal welfare and preserving traditional practices. Our partners follow sustainable grazing techniques to protect fragile grasslands and prevent overgrazing. We source transparently and maintain close collaboration with suppliers to ensure responsible, high‑quality production.

For a detailed overview of our packaging and sustainability efforts, please refer to our Sustainability page.

Yes — we offer B2B partnerships; please refer to our B2B page for a detailed overview.

For brand collaborations, press, or influencer inquiries, reach out to our Instagram: @Blue_SkyCashmere.

We have a store location in Ulaanbaatar: Central Tower, Level 2, Unit 215.